BU Customer Service

Responsibilities
• Provide a pro-active and comprehensive service to the customer in all aspects of import and export ocean freight forwarding services provided by the Company.
• Responsible for all General customers and other key accounts that is assigned at the discretion of the BU Head of Customer Service.
• Call forward coordination and service decision that meets the customer requirements and maximizes profit for the Company.
• Attend to all customers’ inquiries via the telephone, fax or email, and to respond timely and accurately to their queries.
• Make the booking with the Procurement 
• Follow up for missing documents with origin station and/or the customer
• Liaise with customer on local transport arrangements, warehouse staff for self delivery shipment and trucker for pick-up arrangement when required
• Follow-up on orders taken and advice customers on their shipment status and details immediately upon receiving shipment details.
• Resolve client disputes on rates; refer to Customer Service Supervisor General for any disputes you require assistance
• Gain information from the customer regarding upcoming inbound shipments – communicate with Document Processing
• Communicate and resolve with the customer on exceptions and incidents – invoice, service, irregularities
• Highlight or update any irregularities or problems to Customer Service Supervisor General for corrective action and measures
• Adhere to all customer specific SOPs and standard processes published in IMS
• Attend customer introductory and ad hoc meetings at the request of line supervisor/ manager if required
• Create and maintain a cordial business relationship with customers, operations and sales staff through regular feedback sessions and communication
• Promote, present and adhere to the Company’s professionalism and policies at all times.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
Maintain accountability and accuracy for meeting the deadlines for monthly reports.

Qualifications / Skills
• Strong interpersonal and communication skills.
• Functional know-how in Customer Service Imports & Exports
• Operational know-how (Document Processing Ocean)
• Operational Understanding (Customs Clearance )
• Understanding of PA Import and Export Products
• Understanding of legal/regulatory/statutory environment
• Organizational skills (prioritize, plan, assign and control)
• Diploma holder with at least 2 years of relevant working experience on analysis and problem solving

* Applicants must be Singaporeans / PRs. For more information, please call 64290081 or email to info@humanics.com.sg