Responsibilities:

• Answering of incoming calls from customers while recording accurate information and service orders
• Responds to telophone inquiries and complaints in a prompt, accurate and courteous manner
• Inform/educate customers about the available service
• Assist to contact corporate client for renewal and worklife program
• Make reminder calls to health screaning clients on annual check up
• Perform telemarketing for business opportunities
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Generate reports for marketing anaylys
• Supervise, coach and conduct on the job training for Customer Service Officers
• Keep abreast of the array of health services provided by company and perform up selling of health services to customers
• Work closely with Medical Centre Manager to continuously upgrade the quality of service provided, the development of the staff and assist in the management of the department
• Any duties as assigned by the Corporate Service Manager

Requirements:

• A level/diploma/degree holder with minimum 2 years working experience in Call Centre Management / Operations
• Mature person with above experience are welcome to apply
• Posses a pleasant disposition and service oriented
• Ability to work independently under minimum supervision
• Proficient in MS Office
• Posses excellent customer service/telemarketing skills
• Supervisory skills in leading and motivating a team towards achievement of departmental and organizational goals

Working hours: Monday to Friday 8:30AM - 5:00PM, Saturday 8:30AM - 1:00PM

Interested candidates please send resume to Prisasia@globalprosearch.com.sg