Project Manager with Insurance Certification Singapore Free Classifieds

Project Manager with Insurance CertificationAd id : 63703

Price : Free

Date listed : 2009-Aug-11

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Since 1995 Our Company has charted a pioneering path in the field of outsourced telecommerce with exemplary talents, excellent tools and expert technology. Serving largely companies in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service.

Job Responsibilities

1. Select, develop, train and motivate the different Account Executives/Supervisors/Team Leaders/Agents to ensure that the right people are delivering the required levels of performance.

2. Develop, review and distribute daily, weekly and monthly performance and service reports to ensure the agreed service levels to our clients are met.

3. Maintain, develop and streamline operation processes in order to manage all operations matters.

4. Act as a single point of contact with the clients.

5. Manage the scheduling of agents to improve and provide the best possible service to the customers.

6. Ensure the relevant internal functions work cohesively and focus on the service requirements.

7. Initiate changes in the relevant areas to constant bring the Account Team to a new height.

8. Constantly looking for new ideas to improve work processes by applying statistical tools.

9. Maintaining and developing new clients\' account (account serving).

Job Requirements

1. Minimum “A” level and above with 4 years call-centre experience and 2 years call-centre experience for Tertiary qualification

2. Multilingual: English, Mandarin, Malay and etc would be an advantage.

3. Customer Service orientated and strong commercial approach with Customer Acumen and Diplomacy.

4. Good Communications and Interpersonal Skills.

5. PC Knowledge required with Good report writing skills and good Presentation skills.

6. Analytical, self-motivated and result oriented

7. Able to manage and motivate staff and work under pressure in performing multiple tasks

8. Must have knowledge and experience in insurance, with insurance certification.

Applicable to Singapore Citizen or Singapore PR only.

If you are the suitable candidate, please send your detailed resume to hr@teledirect.com.sg stating your qualifications, work experiences, current and expected salary, and date availability together with a non-returnable recent photograph.

Only shortlisted candidates will be notified

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