Customer Contact Centre Officer (IT Helpdesk)

Responsibilities

• To provide consistent quality customer service by phone, email, fax or personal visits from users of an in-house developed e-business procurement portal.
• To respond to customers' enquiries, complaints and suggestions in a professional and positive manner.
• To ensure that the Service Level Agreement is met.
• To be proactive when troubleshooting and resolving users' concerns.
• To perform other project related and ad-hoc activities as reaquired by the authority.

Skills-sets and Experience

• Demonstrate good interpersonal skills and positive work attitude with good customer service skills.
• Obtained passes in at least 6 subjects during the GCE 'O' Levels Examinations.
• Demonstrated knowledge in Information Technology.
• Is able to listen attentively, paraphrase the user's concerns and type the details into the Call Logging Software at the same time.
• Possess at least 2 years of working experience in a technical contact centre environment.
• Possess working knowledge in the following areas: Trouble-shooting Network Connectivity Issues, Understanding of database concepts and SQL, Operating Systems (2000, XP), Internet Browsers (Internet Explorer, Firefox, Mozilla), Microsoft Office, Procurement processes
• Can speak Mandarin

Interested kindly send your resume to cecilia@mlpc.com.sg